All international shipments outside UAE receive a tracking number so our customers will know when to expect the package
We are sorry but we cannot deliver to PO Boxes as our logistical partners require a signature from you when they deliver your lenses.
Any taxes and customs duty and related import fees are included in the purchase price and are added during the checkout process.
lens.me pays for any further customs or clearance fees.
We offer a 7-day return possibility but it is only valid for unopened packages of lenses and only available after prior agreement from our side.
Once the seal has been broken, we cannot return the lenses anymore due to hygiene reasons.
The return shipping costs have to be covered by the customer as they vary from country to country.