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This Privacy Policy sets out how Sky Optical LLC uses and protects any information that you give when using the website www.lens.me when you use the website and the Payment Services.

Lens.me is committed to protecting your privacy. Any personal information collected is only used to make things simpler and better for you. Personal information will be stored safely. Upon request, we will be open and clear with you to why we collect certain information and how we use it. Lens.me may change this policy from time to time by updating this page. It is advised to check it on a regular basis to ensure that you are happy with any changes.

When the policy mentions “Sky Optical LLC’’, “we’’or “our’’ it refers to the Lens.me website that is responsible for your information under this Privacy Policy (the “Data Controller”)

Lens.me is a service provided by:

Sky Optical LLC

Emaar Gold and Diamond Park,

PO Box 392593, Dubai, United Arab Emirates

 

Telephone:

+971 43 791 791

 

Email:

contact@lens.me

 

Website:

www.lens.me

 

Sky Optical LLC respects the privacy of all users visiting our website and has made the protection of your data with regard to any use on the internet our utmost priority. This means: Sky Optical LLC pledges to treat all information made available by you with the utmost care and responsibility. This applies in particular when cooperating with third parties and partner companies.

Collection, processing and use of personal data

To be able to provide you with the merchandise you ordered, Sky Optical LLC exclusively collects, stores and processes personal data in accordance with the standard, legally valid regulations as far as is required and deemed necessary for fulfilling the contractually agreed service obligations between Sky Optical LLC and you, the customer. The term “personal data” includes all details that you enter on the lens.me website and enables personal identification (name, address, landline and mobile phone numbers).

You might already have consented to the following declaration whilst visiting our website. Please note that you can withdraw your consent in writing at any time with future effect.

Information we collect

When you use lens.me platform we will ask and collect the following information. The information is necessary for us to store in order to fulfill our services and deliver the correct product to you. It is only visible to yourself, those you choose to share it with and team members of this website that have the correct permissions to see it.

 

Account Information

When you sign up on lens.me, we will as you for your;

 

  • First name and last name - We ask for these details in order to identify you when trying to communicate with you and also to have some of your details in place before we send your product.

 

  • Email address - This will serve as your username when you ever try to log into your account.  This will be needed for anytime you decide to log into your account. Your email address is never shared with anyone and will only be used to contact you about your account related issues. A permission will be asked from you to contact you about news or promotions from this website.

 

  • Password - This will required to log into your account. In order to have access to placing an order, viewing your order history and to amend your address.

 

Placing an order - Information we will collect

When you decide to place an order  from lens.me, in addition to the details above, we will ask for the following information in order to collect payment and fulfill the shipment services.

 

  • Telephone - This is collected in the case the courier needs verification of your delivery location or in case we would need to contact you about your product.

 

  • Address, City, Country - These are mandatory fields that are required to be collected and passed onto the courier company in order to deliver your product.

 

  • Zip / Postal Code - Optional field to support the address details

 

  • State / Province - Optional field to support the address details

 

Collection Payment

To fulfill our duties and timely deliver your product, we will offer you a number of ways to make payment for goods ordered. 

 

  • Paypal- You may log into your Paypal account and instruct payment via their channels. Sky Optical LLC will not take any responsibility when you, the customer accesses Paypal and we shall not be accounted on how they use your data. You may refer to PayPal’s Privacy Policy here.

 

  • Debit / Credit Card - At lens.me, none of your debit or credit card details are processed within our platform, therefore we do not collect or store any of your bank account information. It is required that an ecommerce uses an authorized payment gateway to collect payment from a customer’s debit or credit card. We use Checkout.com, who allows you to make payment using you Visa, MasterCard or American Express card. A system integration has been applied on lens.me from Checkout.com to collect the customer’s payment details. Sky Optical LLC will not be accounted for or take any responsibility how Checkout.com uses your personal data.  You may refer to Checkout.com’s Privacy Policy here.

 

  • Apple Pay - This mobile and digital wallet service will allow iPhone, iPad or Mac users to process a payment at lens.me. Lens.me will not process Apple Pay payments within our platform, therefore we do not collect or store your bank account information. A mobile application has been integration on lens.me for Apple Pay to collect payment details from the customer. We use an authorized payment gateway to collect payment from a customer’s Apple Pay account, we use Checkout.com.

 

 

Collection of non-personal data

In order to improve our range of products, misterspex.co.uk uses so-called "cookies" (compact data packages that contain configuration information). The data stored in these cookies does not permit you to be identified, and cannot be attributed to a particular individual. Cookies can be deactivated in your browser’s preferences.

Transmission of personal data

Where necessary, Sky Optical LLC might pass on payment details to its principal bank in order to process payments. We may also pass on details of your shipping address to the company commissioned with the delivery of your order.

Sky Optical LLC is prohibited from transmitting or reselling customer data to third parties, unless given express permission to do so by the customer.

Right to information

In accordance with the data privacy protection act, each user is entitled to enquire about any personal data that has been stored and (where warranted) also has the right to demand that personal data be modified, blocked or deleted free of charge. In this case the user must contact us at contact@lens.me

Cancellation of consent

Each user can withdraw their consent at any time with future effect and without giving a particular reason by writing to the following email address privacy@misterspex.co.uk. Every email sent by Sky Optical LLC / lens.me contains a notice to this effect.

Recruiting customers

As a Sky Optical LLC / lens.me customer you may recruit friends, relatives and acquaintances as new customers. Please bear in mind that you are only permitted to recruit people you actually know. Sky Optical LLC / lens.me will send an email to these people and will use the data provided by you exclusively for this purpose. In addition, please note that people recruited by you will receive an email with your first name and surname notifying them to that effect.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@lens.me
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Emaar Gold and Diamond Business Park Office 3018, PO Box 392593 Dubai United Arab Emirates.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 

lens.me Newsletters

We will ask for your permission to send you any communication via email that may contain news, offers or trends. At the point of the customer accepting lens.me to send newsletters, the customer will become a subscriber.

Subscribing to our newsletters will benefit you from receiving the latest news relating to a product you may have recently viewed or purchased.

You can subscribe to receive newsletters when you sign up on lens.me, when you are placing an order, by typing your email address and clicking on the ‘Subscribe’ button on the subscription box on lens.me homepage or by writing to us at contact@lens.me

How to unsubscribe from receiving newsletters

If you wish to unsubscribe from our newsletter database, you can do this by clicking on the unsubscribe link on any emails we have sent you or by writing to us at contact@lens.me

You can unsubscribe at any time by clicking on the ‘Unsubscribe’ link at the bottom of any emails we have sent you. Otherwise you may contact us via email to contact@lens.me.

If you subscribe to our newsletter, we will use your email address (with your permission) for marketing purposes, until we receive your request to unsubscribe. You will only receive emails about the products that you have purchased or viewed. From time to time, we will also send you promotions with discount codes.

Some of our email communication will be sent via a third party marketing software. This software recognising the type of items and emails you would be interested in receiving.

Consent

Any individual who is under the age 16 should get permission from their guardian who should be over the age of 18.

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