We are happy to refund or exchange any unopened, undamaged and unexpired contact lenses within 30 days of purchase. Unfortunately, we cannot accept returns on made to order lenses.
The return cost for shipping is free, within the United Arab Emirates using our preferred courier company. International returns must be sent as a tracked package and the transportation cost must be paid by the customer.
To initiate a return, please contact our customer service team who will be delighted to help you with the process, they are available 24/7 at firstname.lastname@example.org or +971 43 791 791
We are sorry that we have to impose such strict rules but had to do so for reasons of fairness to all our customers.