1. Contact lenses cannot be exchanged or refunded once their packaging has been opened
2. The return of an unopened pack of contact lenses to lens.me is free within the United Arab Emirates but will be charged at 20 USD in most international countries such as USA, UK, Europe, Australia
2.1 cancellation / change request of an order after it has been shipped will be considered a return and might be charged for.
2.2 In case a package cannot be received or picked up from the courier after 3 delivery attempts, the return of the packange can be charged for.
3. The only reason for an exchange of any contact lens product is a manufacturing defect
4. In case of a proven manufacturing defect that was confirmed by lens.me, the product will be exchanged with the same identical product in identical power and colour. Sorry, no exceptions.