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5

Customer Service

Shipping & Delivery
If we have your products on stock, we can usually ship them out he same day if the order is placed before 14:00. In this case, you will receive them on the following working day in UAE and latest after 3 days in any other GCC country.
If the order is placed after 14:00 or if we have to order your product, we will inform you about the dispatch date (usally the next woking day) and the expected arrival date according to our experience.
Free Shipping is available to many countries from a minimum of 50 USD
Privacy & Security
Go to our Privacy Policy page to see that we have to collect some data whcih we only process for internal processing.
Returns & Replacement Policy

1. Contact lenses cannot be exchanged or refunded once their packaging has been opened

2. The return of an unopened pack of contact lenses to lens.me is free within the United Arab Emirates but will be charged at 20 USD in most international countries such as USA, UK, Europe, Australia

2.1 cancellation / change request of an order after it has been shipped will be considered a return and might be charged for.

2.2 In case a package cannot be received or picked up from the courier after 3 delivery attempts, the return of the packange can be charged for.

 3. The only reason for an exchange of any contact lens product is a manufacturing defect

4. In case of a proven manufacturing defect that was confirmed by lens.me, the product will be exchanged with the same identical product in identical power and colour. Sorry, no exceptions.


We are sorry that we have to impose such strict rules but had to do so for reasons of fairness to all our customers.

Ordering
Please feel free to either order online in our shop or via phone or chat. In general we recommend to order online as you can take your time to review the products, prescription power and prices to makes sure you place the correct order and don't forget any address details.
Payment, Pricing & Promotions
We provide cash on delivery payment for the United Arab Emirates and Credit Card Payment for all other countries.
Viewing Orders
LWhen you have created a user account during your first order with us, you will be able to see your past orders when you are logged in. Simply click reorder or send us a note that you wish to reorder and we will send your products straight to you.
Updating Account Information
You can of course always update your own account information and in case you lose your password, we will send you a link to restore it.
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