1. Contact lenses cannot be exchanged or refunded once their packaging has been opened
2. The return cost of an unopened pack of contact lenses to lens.me is free within the United Arab Emirates with a selected lens.me courier company. International returns have to be sent as tracked package and the transport cost has to be paid by the customer returning the lenses.
2.1 cancellation / change request of an order after it has been shipped will be considered a return and might be charged for up to an amount of 20 USD.
2.2 In case a package cannot be received or picked up from the courier after 3 delivery attempts, the return of the packange can be charged for up to an amount of 20 USD.
3. The only reason for an exchange of any contact lens product is a manufacturing defect
4. In case of a proven manufacturing defect that was confirmed by lens.me, the product will be exchanged with the same identical product in identical power and colour. Sorry, no exceptions.